A Career with Far West Industries

Far West Industries currently has the following team member openings available. If you would like to apply for a position please click or tap the Apply Now button and send us your resume and contact information. We look forward to hearing from you. Value and integrity is the basis of all that we do; that's why Far West Industries is one of Southern California's premier home builders.

Customer Service Representative


The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.


  • Warranty Claim Processing
    • Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
    • Complete all warranty claims within 7 days.
    • Hold subcontractors accountable for their work.
    • Manage CSI for assigned communities (active as well as closed out).
    • Continually strive for superior CSI ranking.
    • Maintain a CSI of 98% or above
  • Homeowner Communication
    • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
    • Explain FWI's Limited Warranty to homeowner.
    • Schedule and complete post close visits at 60 days, 6 months and 11 months.
  • Conduct quality walks on each home to ensure FWI standards are met.
  • Attend and participate in weekly team meeting to ensure all goals are met.


  • High School Diploma or equivalent required
  • Associates or Bachelor's degree preferred
  • Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
  • 1 - 2 years of construction experience with a production homebuilder preferred
Knowledge, Skills & Abilities
  • Strong experience in delivering high quality customer service programs.
  • Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented.
  • Strong people skills, including the capability to handle various personalities and develop professional relationships.
  • Action oriented, with the drive to push projects and tasks to successful closure.
  • Proven ability of being customer centric by seeking solutions from the customer's perspective.
  • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively.
  • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate.
  • Makes quick and accurate decisions based heavily on facts, data and/or metrics.
  • Proficient in Microsoft applications, including Word, Excel, and Outlook.
Work Requirements
  • Work full-time schedule with flexibility for overtime when necessary.
  • Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours).
  • Valid driver's license required.
  • Local travel required within designated region.
  • Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company.
Apply Now

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